If your screen freezes, there are a few steps that can be taken in order to try and resolve the issue.
1. Check Cables
The first step is to check the cables. Ensure that all the cables that are connected to the computer and monitor are firmly connected. If the cables are not properly connected, then disconnect them and reconnect them again. This may help in resolving the issue.
2. Restart the Computer
If the above step does not resolve the issue, then it is likely that the issue is with the computer itself. The best way to resolve this is to restart the computer. To do this, simply turn the power off at the wall and then wait for 30 seconds. Then turn the power back on and allow the computer to boot.
3. Check the Monitor
If restarting the computer does not resolve the issue, then it is likely that the issue is with the monitor. If this is the case, then you should check that all the cables are connected securely and ensure that the monitor is turned on. If this does not resolve the issue, then a replacement monitor may be required.
4. Update the Video Drivers
Another potential cause of a frozen screen is outdated video drivers. It is important to ensure that the latest version of the video drivers are installed. The drivers can usually be obtained from the manufacturer’s website.
5. Check for Overheating
It is also possible that the issue is caused by overheating of the components inside the computer. This can be caused by dust buildup in the fan or too much strain being placed on the components. To check for overheating, open up the computer case and use a can of compressed air to remove any dust buildup. You can also use a thermometer to check the temperatures of the components.
6. Update Operating System
If all of the above steps have been taken, then it is possible that the issue is caused by an outdated operating system. It is important to ensure that the latest updates are installed as this may resolve the issue.
7. Scan for Viruses
If all of the above steps have been taken, then it is possible that the issue is caused by a virus or malware. To check for these, it is recommended that you run a full system scan with a trusted antivirus program.
By following the steps outlined above, you should hopefully be able to resolve any issues you encounter with a frozen screen. However, if none of the steps outlined above resolves the issue, then it may be necessary to contact a technician for further assistance.