If your scanner is not detected by your computer, double check to make sure that it is properly connected to the computer.
1. Check the USB or SCSI cable:
If your scanner is connected to your computer via a USB or SCSI cable, make sure that the cable is firmly secured in both the scanner and the computer’s ports. Make sure that no other device may be blocking the port and try a different port if possible.
2. Check the power supply:
If your scanner is connected to a power source, make sure that the power cord is securely plugged in and that there are no components of the power supply that may be blocking a connection.
3. Try a different driver:
Scanner drivers need to be updated periodically to ensure that the software is compatible with your system. Make sure that you are using the most up-to-date version of the proper driver for your scanner.
4. Check the computer’s BIOS:
If the scanner is connected to your computer via a SCSI port, you may need to check the computer’s BIOS settings. Open the BIOS and look under the “Integrated Peripherals” section. Here you should see an option for “SCSI Card”. Make sure that this is enabled in order for the scanner to be detected by the computer.
5. Check the scanner itself:
Make sure that the scanner is turned on and check the scanner’s display screen for any error messages. If none of the other steps have resolved the problem, take a look at the manual for your scanner to see if it offers any additional troubleshooting steps.
6. Contact technical support:
If you’ve tried all the above steps and still the scanner is not being detected by the computer, it may be time to get in touch with the manufacturer’s technical support team. Most likely they will be able to provide you with additional steps to help you resolve the issue.