If the new driver software isn’t working, there are a few things you can do to try and resolve the issue.
1. Uninstall and Reinstall: Uninstalling and reinstalling the driver may help solve the issue. To do this, open the Control Panel, select Programs, and then select ‘Uninstall a Program.’ Find the driver you wish to uninstall, then right-click it and select ‘Uninstall’. Then, go to the website of the company who made the driver and download the latest version. Once the download is complete, double-click the setup file and follow the instructions on-screen.
2. Update Windows: Outdated Windows versions may not be able to run the latest driver versions. Open the Settings app by pressing the Windows Key + I, and then click Update & Security. Select Windows Update and click Check for Updates. If there are any available updates, install them.
3. Check Device Manager: Device Manager can help identify driver conflicts that may prevent the driver from working properly. To open Device Manager, press Windows Key + X and select Device Manager from the list. Look for any yellow exclamation marks next to your device’s name, as these indicate a problem with the driver. Right-click on the device and select ‘Update Driver’ and follow the on-screen instructions.
4. Check For Viruses: Viruses can cause problems with driver installation and performance. Install an anti-virus program, such as AVG or Avast, and run a full scan on your system. If any malicious items are detected, remove them and restart your computer.
5. Restore Point: In some cases, restoring your computer to a previous working state may help solve the issue. To create a Restore Point, open the Control Panel, type ‘Restore’ in the search box, and then select ‘Create a Restore Point’. Follow the instructions on-screen to create the Restore Point, and then select it from the list.
6. Update BIOS: Check if there is an update for your BIOS (basic input/output system). This is the software that runs the hardware of your computer when it starts up. Outdated BIOS versions can prevent devices from working properly. To check for a BIOS update, go to the website of your computer’s manufacturer and look for a support page. Download the update and follow the instructions provided to install it.
7. Rollback Drivers: If you recently updated to a newer driver version, you may want to try rolling back to the previous version. This will remove the latest driver version and replace it with the previous working version. To do this, open Device Manager, find the device you want to rollback the driver for, right-click it, and select ‘Properties’. Go to the Driver tab, select ‘Roll Back Driver’, and follow the on-screen instructions.
8. Check Firewall Settings: A firewall may block certain driver installations. To check this, open the Control Panel and select System and Security. Select Windows Firewall, then select ‘Allow an App or Feature Through Windows Firewall’. Make sure that your driver is allowed through the firewall.
9. Contact Technical Support: If none of the above solutions have worked, contact the company who provided the driver and ask for their assistance.
These are just some of the ways to resolve issues with driver software. If the new driver still isn’t working, it’s best to contact the company who made it and ask for technical support.