There could be several reasons why the scanner is not appearing in the list of devices in your Windows system. Below are some common solutions that you should try first.
1. Verify whether the scanner is connected properly or not.
If you are using a USB cable to connect the scanner, ensure it is securely inserted into the computer’s USB port. If you are having difficulty with the connection, try another USB port on the computer for better results.
If you are using a network scanner, make sure it is connected to the local network and its IP address matches the IP address range of the computer you are using.
2. Check if Windows can detect the scanner
Once you have verified that the scanner is connected properly, it is time to check the Device Manager to see if Windows can detect the scanner. To do this, open the Control Panel and navigate to Devices and Printers. From there, check to see if the scanner is listed in the list of available devices.
If it appears, you should check that it is working by performing a scan test. If it is not performing as expected, you should uninstall the scanner from the list of available devices and reinstall it once again.
3. Update the Drivers
If the scanner is not showing up in the list of available devices, the next step would be to update the drivers. Outdated drivers can often cause compatibility issues with new hardware, which can prevent them from being detected by your operating system. Make sure that the drivers for the scanner are up to date by visiting the manufacturer’s website or by using a driver updating software.
4. Reset the scanner
If all else fails, try resetting the scanner. This can often fix any minor issues that might be preventing it from being detected. To do this, turn off the scanner, unplug the power cord, wait 30 seconds, then plug it back in and turn the power on. This should reset the scanner and allow it to be detected once again.
Hopefully, these steps have helped you troubleshoot the issue so that your scanner can be detected in your Windows system. If none of these solutions work, you may need to contact the manufacturer for further support.