If your scanner does not respond after connecting to your computer, the first step is to make sure the scanner is properly connected. If it is connected via USB, check the connection and verify that both ends of the USB cord are securely inserted into the correct ports on both the scanner and the computer.
If you are connecting with a wireless scanner, make sure the scanner is powered on and within range of your computer’s wireless signal. Additionally, ensure the wireless network you are attempting to connect to is functioning properly, as a weak or intermittent connection may be disruptive to the connection process.
Once the connection has been verified, open the device manager on your computer, using the ‘Start’ menu and search functionality. Search for ‘Device Manager’, and if necessary, specify the appropriate version of Windows. Once the device manager is open, look for any indication that the scanner is installed and functioning, such as an ‘Imaging devices’ option under Device Manager. If the scanner appears in this list, but is not responding, right-click the device and choose ‘Update Driver Software’.
If the scanner does not appear in this list, the next step is to try reinstalling the scanners software, and then reconnecting. Unplug the scanner from your computer, and follow the instructions from the manufacturer to reinstall the drivers, or download them from the manufacturer’s website. Once the drivers have been successfully installed, reconnect the scanner and wait for it to appear in the device manager.
In some cases, the scanner may be installed and running, but may encounter errors when attempting to scan. In this case, use the Troubleshooter from the Control Panel (or type ‘troubleshoot’ in the start menu search field). Select ‘Devices’ from the options, and follow the instructions on the screen. After the troubleshooting process is completed, the scanner should be able to detect and scan images without issue.
If none of the above steps resolve the issue, contact the manufacturer’s customer support for more assistance. They will likely be able to provide you with more specific information on how to troubleshoot your issue.