Network adapter errors can be difficult to troubleshoot and resolve. However, with a few steps, you can start the process of identifying and fixing the problem.
1. Check your connections to the router. Ensure that all cables are correctly inserted and securely fastened. If additional equipment such as an Ethernet switch is being used, check this equipment as well to make sure that cabling is correct and secure. If a wireless network is being used, check that any antennas are securely attached.
2. Check for dust and interference on the cables and connectors. Dust or dirt can cause connections to become loose or create a barrier that prevents signals from traveling properly. It’s also a good idea to check for any other objects in the immediate area that might be producing electrical interference, such as fluorescent lights or cordless phones.
3. Diagnose the issue through drivers and software. Check the Windows Device Manager to see if the network adapter is present and enabled. If it is, look for any errors associated with the device. This can be done by expanding the device entry and noting any warnings or error icons. Check for available driver updates for the device and install the most up-to-date version available. Additionally, verify that the appropriate software is being used to communicate between the device and the network.
4. Check the settings of the router and device. Verify that the IP address of the router is properly set and that the address of the device is compatible with the router’s subnet mask. Also make sure that the MAC address of the device is not being blocked by the router.
5. At this point, if the issue still isn’t resolved, it’s a good idea to reset the network adapter. To do this, right-click on the network adapter in the Device Manager and choose “Uninstall”. Then shut down the computer, disconnect the power cable from the router, turn off the power for 30 seconds and then reconnect the power cable. When the computer is restarted, Windows should detect the new hardware and automatically look for drivers to install.
6. If the network adapter refuses to work after a reset, the device may be defective. Visit the manufacturer’s website for the device and check for any known issues or recently released updates. Then, contact customer service and inquire about a replacement.
7. If all else fails, contact the manufacturer or reseller. Many companies will offer free technical support when purchasing a product. Describe the issue as accurately as possible and provide details as requested. With these steps, you can try to identify and resolve network adapter errors.