1. Identifying the Problem:
The first step in troubleshooting a hardware device driver issue is to identify the problem. Before beginning troubleshooting, note down any error codes/messages and investigate what each code means. Once you have identified the issue, it is time to start troubleshooting.
2. Reinstall the Device Driver:
Reinstalling the device driver is a good first step in troubleshooting a hardware device driver issue. To do this, uninstall the driver using Windows Device Manager. Find out if there are updated drivers available for your device and install them, as this can often resolve driver issues.
3. Check Compatibility:
Check to see if the device is compatible with the version of Windows you are running. If the driver is not compatible, you may need to find an updated driver or switch to an older version of Windows.
4. Update BIOS:
Sometimes updating the BIOS can help resolve hardware device driver issues. To update the BIOS, download the manufacturer’s specific BIOS update and install it onto the computer.
5. Disable Driver Signature Enforcement:
Driver signing enforcement is designed to ensure that drivers are trusted and safe to use. If you are having trouble installing a driver, you may need to disable driver signing enforcement temporarily. To do this, press F7 during system startup and choose the option to disable driver signing enforcement.
6. Check Connection:
If the device is connected via USB, check the connection to make sure it is secure. Also, try a different port on the computer if possible. If the device is connected via Ethernet, make sure the Ethernet cable is securely connected.
7. Check for Obstructions:
Sometimes physical obstructions can cause hardware driver issues. Make sure any cables or nearby objects are not interfering with the device or its driver.
8. Use System Restore:
A system restore can sometimes solve driver issues. Restore to a point before the driver was installed or updated and then reinstall it.
9. Use System File Checker:
The system file checker scans your computer’s system files and replaces any corrupted or missing files. This is a useful because corrupted or missing system files can cause hardware driver issues. To use the system file checker, open a command prompt window and type “sfc /scannow”.
10. Use a Different Version of the Driver:
Sometimes a different version of the driver may solve the issue. Try using a different version if one is available.
11. Revert to a Previous Version of Windows:
If nothing else works and you are running a newer version of Windows, you may need to revert to a previous version of Windows to get the device working correctly. This should be a last resort, however, as reverting to an older version of Windows can cause compatibility issues with other programs and devices.