When you experience a “check connection” error while using your scanner, there are several possible causes and solutions.
First, check to make sure that your scanner is properly connected with your computer or laptop. Make sure the USB cable is plugged in securely on both ends, or if using wireless, that the connection is enabled. If your device is not physically connected, then this will be the source of the error.
Second, check your device driver. A scanner needs to have the correct driver for it to be used with a given operating system. Check to make sure that you have the most current driver installed, which can typically be downloaded from the manufacturer’s website.
Third, check your other hardware and software. If you are having difficulty scanning documents, it’s possible that a third-party application you’ve installed is conflicting with the scanner’s software. In this case, it will be necessary to identify and remove the application so that the scanner can be used.
Fourth, check your image software. Many scanners come with specialized software for viewing and editing images. Make sure that any software you have installed is compatible with your scanner and that it is up to date.
Finally, restart your computer or device. Sometimes a simple reboot of your computer can resolve the issue as it will refresh all your device settings.
By following the steps outlined above, you should be able to resolve the “check connection” error when using your scanner. If you are still experiencing issues after trying these troubleshooting steps, then it is likely necessary to contact the manufacturer’s technical support team for further assistance.