1. Ensure you have the most recent version of the scanning software installed on your computer.
2. Check for any firmware or software updates for your scanner. Download and install any available updates.
3. Uninstall the scanning software from your computer, then reinstall it. Reboot your computer after the reinstallation to ensure that all updates are applied correctly.
4. Try to reinitialize the scanner and its software according to the instructions in its user manual. This may involve disconnecting the USB cable and reconnecting it, powering the scanner off and on, or pressing a “reset” button on the scanner itself.
5. Connect the scanner directly to the computer without using any USB hubs or extension cords. If your scanner uses a cord to a power outlet, ensure that it is connected correctly.
6. Make sure all of the settings on the scanner and in the software application are correct and compatible with one another. If you changed the scanning settings prior to the scanner not recognizing its own software, undo the changes and try again.
7. Check that the USB ports on your computer are functioning properly. Test another device in the same port.
8. Unplug, then plug in the USB cable again, making sure that it is fully plugged into the computer and scanner.
9. Uninstall any third-party applications that may be conflicting with the scanner’s software.
10. Try connecting your scanner to another computer. If it works, you can narrow down the problem to the computer you originally used.
11. Use Windows’ System Restore feature to undo any recent system changes that may be causing the issue.
12. If possible, reset the scanner back to its factory default settings.
13. Contact the manufacturer’s technical support if none of these solutions fix the issue.