This guide will discuss how to fix paper jams on scanners. The guide assumes that the scanner is an all-in-one printer, sensitive to the size of paper it is used with and that it may be unfamiliar to the troubleshooter.
Step 1: Identify the Location of the Jam
Before attempting to fix a scanner paper jam issue, you must first identify where the paper jam is located. In many cases, the paper has become stuck or jammed somewhere between the feed tray and the output tray. Once this area is determined, you can start to investigate the cause of the jam.
Step 2: Check for Obstructions
Once you have identified the location of the jam, it is time to check for any obstructions and clear them out. This can often be done by simply reaching inside the device and feeling around for the obstruction. If anything can be felt, it must be removed. If the obstruction is too small or too large to remove, then the scanner may need to be taken apart. However, caution should be taken when doing so as you may damage the device if it is not done properly.
Step 3: Check Paper Size and Type
Once any obstructions have been cleared, the next step is to check the size and type of paper being used with the machine. Older models may not be able to handle certain types of paper, such as card stock or glossy paper. Additionally, some models cannot handle paper larger than a certain size, so make sure the paper being used meets the specifications of the scanner.
Step 4: Clean the Interior
In some cases, the paper jam can be caused by excessive dust or debris. If this is the case, then the interior of the scanner should be cleaned. This can be done by using compressed air to blow out any dust particles, or by using a soft cloth dampened with a mild cleaner. Make sure all surfaces are completely dry before attempting to use the scanner again.
Step 5: Reset the Device
If all of the above steps have been completed and the paper jam still persists, then it is possible that the device needs to be reset. This can usually be done by unplugging the power cable from the back of the scanner and waiting a few seconds before plugging it back in. If the scan is still not working properly once it is plugged back in, then it may be necessary to contact the manufacturer.
Above all else, it is important to remember that when dealing with scanners, patience is key. Although it may seem like a daunting task, with a bit of practice and determination, a paper jam on the scanner can be resolved in no time. All it takes is a bit of trial and error and the willingness to follow these steps.