If your scanner is not syncing properly with your device, there are a few things you can try to resolve the issue.
First, make sure that the scanner is connected properly to your device. Check to see that all of the necessary cables are plugged into the correct ports and that all connections are tight. If any of the cables are loose or damaged, replace them. Additionally, it may be helpful to check your device’s settings to make sure that the scanner is enabled.
Next, try restarting both the device and the scanner. This can often help to address connectivity and compatibility issues. Once both have been restarted, try to sync them again.
If that does not work, try updating the driver for your scanner. Outdated drivers can cause connection problems between devices. Most scanners come with an installation CD that will help you update your driver, but you can also typically find the most up-to-date driver on the manufacturer’s website.
If none of these steps work, you may need to uninstall and then reinstall the scanner software on your device. Follow the instructions included with your scanner to do this correctly. Once complete, you should be able to sync your device and scanner without any further issues.
In some cases, the problem may be due to hardware failure and not simply compatible or connectivity issues. If none of the above steps work, you may need a professional to diagnose the issue.