1. Ensure that the scanner is connected to a power source and booted up in preparartion for a diagnostic.
2. Download any necessary software to enable connection between the scanner and your computer.
3. If the connection between your computer and the scanner works properly then launch the diagnostic utility program software provided by the scanner’s manufacturer.
4. Carry out basic checks on the scanner such as visually inspecting for any visible damage or dirt that may interfere with the device’s ability to operate, as well as checking all cables and connections.
5. Once you have checked the external elements of the scanner and made sure that it is connected properly to your computer, you can then proceed to diagnose the actual scanner.
6. Open the control panel software for the scanner. This is where you can access its settings and options.
7. Within the control panel, look for an area called “Diagnostics” or “Scanner Diagnostics” which should provide you with a list of tests that the scanner can carry out to identify any potential issues with its hardware or software.
8. Once you have identified the diagnostic tests available, select the ones that you want to carry out and start them running.
9. Depending on the complexity of the scan, it may take anywhere from a few minutes to over an hour to complete.
10. After the scan has been completed, the results should be viewable within the control panel software or the utility program. This will show any errors that have been identified during the scan and give suggestions for how to troubleshoot them.
11. If the scan identifies any errors or issues that cannot be resolved using the software, then it is likely that the scanner will need to be sent away for repair or replacement parts.
12. Once all the necessary scans and repairs have been completed, reboot the scanner to ensure that any changes made have taken effect.
13. Following this, the scanner should be fully operational and ready to use.