First, it is important to determine if the issue is with the sound card itself or with the system’s configuration. To do this, try using a different computer to plug the sound card into and see if you get the same result. If the sound card works on the other computer, then the issue is likely with the system’s configuration.
If the sound card is the source of the problem, there are several steps you can take to try to resolve the issue.
1. Install the latest sound card driver
The first step is to install the latest sound card driver to ensure your card is up-to-date and that all of its features are functioning properly. Begin by checking the manufacturer’s website for the latest driver version and downloading it. After the file is downloaded, open the installation wizard and follow the instructions to complete the installation. Once the driver is installed, reboot your system and test the sound card to see if it is working correctly.
2. Reinstall the existing driver
If the first step fails to solve the sound card issue, you can try reinstalling the existing driver. To do this, first uninstall the existing driver by going to the “Device Manager” in Windows (search for it in the start menu), finding the audio device, right clicking on it and selecting “Uninstall Device”. Once the device is uninstalled, reboot the system and reinstall the driver from the manufacturer’s website.
3. Run the Windows Troubleshooter
If the driver installation was unsuccessful, you can use the Windows 10 troubleshooter to help identify and fix the problem. To run the troubleshooter, go to the “Settings” menu, click “Update & Security” then “Troubleshoot”. From here, select “Playing Audio” and run the troubleshooter. The troubleshooter will attempt to identify and fix the problem with the sound card.
4. Roll back driver
If the driver is not compatible with the sound card, you can try rolling back the driver to an earlier version. To do this, go to the “Device Manager”, find the audio device, right click on it and select “Properties”. Select the “Driver” tab and click “Roll Back Driver”. Follow the on-screen instructions to complete the process.
5. Update BIOS
If the sound card still isn’t working correctly, you should try updating the BIOS. BIOS updates are often released to fix compatibility issues with hardware components such as sound cards. To update the BIOS, you need to first visit the manufacturer’s website for your motherboard and download the newest version of the BIOS firmware. Save this file to a USB flash drive and insert it into your computer. From here, you need to open the BIOS menu and follow the instructions to complete the update.
6. Replace sound card
If the above steps did not resolve the issue with your sound card, then you may need to consider replacing it. You can buy new sound cards from computer stores or online from reputable retailers such as Amazon or Newegg. When it arrives, install the card and the necessary drivers, before testing it to determine if it resolves the issue.
Hopefully, one of these methods has helped to fix the sound card error you’re experiencing. If not, you may need to contact the manufacturer for further assistance.