1. Check the physical connection
The first step in troubleshooting a network connection issue is to check the physical connections. Make sure that all cables are firmly seated and that any wireless access points or routers are securely plugged into power outlets. If using wireless connections, take a look at any wireless settings on your device to ensure that it is correctly configured.
2. Check for IP address conflicts
If you are using a static IP address for your network, it may be possible that you are having a conflict with another device on the same network. To detect conflicts, check each device’s IP address to make sure they are on the same subnet and running the same protocol. If there is a conflict, use the same IP address configuration tool to correct the problem.
3. Check the local network
Once the physical connections and IP address configurations have been verified, you should then check the local network setting. This includes checking the router settings such as DHCP settings, firewall settings, and any port forwarding or other advanced settings. Additionally, check for any wireless settings that might be interfering with connections.
4. Check the DNS server
In some cases, your connection issue may be caused by a problem with the Domain Name System (DNS) server settings. This could cause either slow connections or outright failure to connect. To check the DNS settings, use the built-in command prompt tool to ping a domain name or the IP address of a specific website or server. You can then check the DNS settings to make sure they are pointing to the correct DNS server.
5. Check the remote network
If the local network settings appear to be correct, it may be necessary to check the remote network. This involves making sure that the settings of the internet service provider (ISP) are correct. To do this, contact the ISP to find out what settings they recommend.
6. Check for malware
If none of the above steps have solved the connection issue, it may be possible that your computer is infected with malware. Run a full system scan with an updated anti-malware program to check for any malicious programs.
7. Reset the network settings
If none of the above steps have produced any results, it may be necessary to reset the networking settings. To do this, open the Network Connections window and select the Reset all adapters option. This will reset all of the devices connected to the network to factory default settings.
8. Contact the manufacturer
If all else fails, contact the manufacturer of your network device or computer. They may be able to provide more specialized troubleshooting assistance to help solve the issue.