If your USB port is not working properly, you may need to take a few steps in order to get it back up and running. Each of these steps should be tried before moving onto more technical solutions.
Step 1: Check your device’s power supply
Before attempting anything else, it’s important to ensure that your device has enough power to operate. Try connecting the device to a different wall socket or power source. Alternatively, if the device runs on batteries, try replacing the batteries with a new set. If the problem persists, move onto Step 2.
Step 2: Connect the device directly to your computer
It’s possible that connecting your device via a hub or device is causing the issue. When you’re troubleshooting, try connecting the device directly to your computer rather than going through a hub or other peripheral device. If this resolves the issue, then there’s likely something wrong with the hub or other device. However, if the problem continues, move onto Step 3.
Step 3: Unplug any non-essential devices
Your computer can only handle so many devices at once. Make sure to unplug any unnecessary devices from your computer so as not to overwhelm it. This includes USB flash drives, mice, keyboards, printers, speakers etc. Once done, try plugging in just the device you’re having trouble with. If the port still isn’t working, proceed to Step 4.
Step 4: Check the USB port itself
Sometimes the port itself can be the issue. To check it, you’ll need a flashlight and a thin object like a thin pen or paper clip. Carefully inspect the USB port for any debris, lint or bent/broken pins. If you’re able to find any debris, gently remove it with the pen or paper clip. Also try tilting the port towards the light to make sure that the pins are straight. If the pins are bent or broken, it will likely require professional repair.
Step 5: Update your USB drivers and device firmware
Next, try updating your computer’s USB drivers and the device’s firmware. Doing so may resolve the issue, as outdated drivers and firmware can cause compatibility problems between the device and your computer. The best way to do this is to search for the updated drivers and firmware on the device’s official website.
Step 6: Check for hardware issues
If all of the above steps haven’t worked, the issue could be with the USB port’s hardware. To check for hardware issues, you’ll need to open up your computer and check the inside of your USB port. Start by unplugging any cables or cords connected to the port. Then, use a small screwdriver to unscrew the USB port from the motherboard. After doing so, examine the port and make sure there aren’t any loose connections or wires. If you find any, make sure to reconnect them properly. If the issue persists, the port may need to be replaced.
Step 7: Replace or repair the port
The final step is to replace or repair the port depending on what you discovered in your examination. If it was unfixable, you’ll need to purchase a new port and install it yourself (or have a professional do it). However, if you were able to fix whatever issue it had, all you need to do is plug the port back into the motherboard and reattach any cords or cables.
These steps should help get your USB port back up and running, however, if none of them work, it’s likely you’ll need to bring your computer in for professional repair.