Wireless network connections are becoming increasingly popular and easier to set up, but they can be prone to connection issues. A variety of causes, from faulty hardware to incorrect settings, can result in a dropped or slow connection. Fortunately, there are several steps one can take to troubleshoot and fix an issue with a wireless network connection.
1. Check the Router
The first step in troubleshooting a wireless network connection issue is to check the router. If the router is not properly connected, it may cause a connection issue. Verify that the router is connected to the power source, and that all necessary cables are securely connected. Additionally, verify that the router is functioning properly by checking lights or LED indicators on the device; they should be lit to indicate proper power and connection. Reboot the router and wait until it has finished restarting before checking the wireless connection again.
2. Reset Network Adapter
If checking the router does not solve the connection issue, the next step is to reset the network adapter. To do this, open the Network Connections window by clicking the Start button, then typing “network connections” in the search bar. Right-click the wireless connection and select Properties, then click the Configure button. Go to the Driver tab and select the Uninstall button. When this process is complete, reboot the computer. After the computer restarts, the wireless connection should appear in the Network Connections window.
3. Change Network Settings
In some cases, changing the wireless network’s settings can resolve connection issues. Open the Network and Sharing Center window by clicking the Start button, then typing “network and sharing center” in the search bar. Click the Change Adapter Settings link on the left side of the window. Right-click the wireless network connection and select Properties. Click the Authentication tab and uncheck the box beside Enable IEEE 802.1x authentication for this network. Click OK and try connecting to the wireless network again.
4. Upgrade Wireless Adapter Drivers
Outdated or corrupted wireless adapter drivers can cause connection issues. To update the drivers, open the Device Manager window by clicking the Start button and typing “device manager” in the search bar. Expand the Network Adapters section and right-click the wireless adapter. Select Update Driver Software, then choose the option to automatically search for updated driver software. If new drivers are found, follow the prompts to install them.
5. Use a Different Network Band
If the issue persists after completing the previous steps, then it may be helpful to switch the network to a different band. Wireless networks can operate on either the 2.4GHz or 5GHz band. The 2.4GHz band has a longer range and is more compatible with older devices, while the 5GHz band is faster but may have limited range or compatibility. To switch between these bands, open the wireless network’s settings. Look for an option to switch the network to the 2.4GHz or 5GHz band.
6. Use a Different Wireless Protocol
If switching to a different band does not solve the issue, then try changing the wireless protocol. Most routers support two wireless protocols: Wi-Fi 4 (802.11n) and Wi-Fi 5 (802.11ac). To switch between these protocols, open the router’s settings. Look for an option to change the wireless protocol. Make sure the same protocol is selected on both the router and any connected devices.
7. Move the Router
If all previous steps fail to resolve the connection issue, then the last resort is to move the router. This can help if the router is placed too close to a device that is causing interference, such as a cordless phone or microwave. Try moving the router away from other electronic devices and walls, and make sure that the signal is reaching all parts of the house.
By following these seven steps, one should be able to troubleshoot and fix most wireless network connection issues. If none of these steps work, then it may be necessary to consult with a professional or contact the device manufacturer for more assistance.