If your mouse or keyboard stops working, there are a few steps you can take to try and rectify the issue. This guide will walk you through the process of addressing any problems with your mouse or keyboard.
1. Check Your Connections
If your mouse or keyboard isn’t responding, the first step you should take is to check on the connections. Make sure the cord or wireless connection is not loose or disconnected. If it is, firmly reconnect it to the computer. If your mouse is a wireless model, make sure that the batteries are properly inserted and there is a signal.
2. Check Your USB Ports
If your keyboard or mouse is connected by a USB port, make sure that the port is functional. Try connecting the device to another USB port. Additionally, you may need to remove any other objects that are sharing the same USB port. This includes other keyboards, mice, or USB sticks.
3. Update Your Drivers
If the connections and ports both appear to be functioning correctly, the next step is to update your drivers. Software issues could be causing your mouse or keyboard to malfunction and updating the drivers may solve the problem. To update your drivers, go to the manufacturer’s website, download the latest version, and follow the prompts to install.
4. Disable Your Antivirus
Temporarily disabling your antivirus or firewall software might help restore your mouse or keyboard to normal operation. Be sure to re-enable the antivirus after completing these troubleshooting steps, as this can help protect your computer from malicious threats.
5. Run a System Restore
If none of the previous solutions have worked, you may want to try running a system restore. This will bring your computer back to an earlier time when the hardware was working correctly. To do this, open the start menu and type “system restore” in the search box. From there, click and follow the onscreen prompts to go back to a time before the problem occurred.
6. Replace the Device
If all else fails, it may be time to replace your mouse or keyboard. If you’re using a wired mouse or keyboard, you can purchase a new one from most retail stores or online. For wireless models, contact the manufacturer for warranty information or replacement options.