When trying to use a scanner, it can be disheartening to encounter problems such as the “No scanner found” error. This issue can arise due to several reasons and can appear in different forms. In some cases, the issue may be related to the device itself or a software issue and can be tricky to resolve. Below are steps that can help you troubleshoot and fix a “No scanner found” or “Scanner not found” error.
1. Ensure the Scanner is Connected Properly
First and foremost, it is important to ensure that your scanner is connected properly. Whether the scanner is connected via a USB cable, Wi-Fi, or other type of connection, make sure that the scanner is firmly plugged into the appropriate port and the device is turned on. It is also helpful to disconnect and reconnect the cable to make sure that the connection is secure and that the scanner is receiving power.
2. Check for Compatibility Issues
If the scanner is connected properly, the next step is to check for compatibility issues. Make sure that the scanner is compatible with both your computer’s operating system and any software you are using. Check online to ensure that your scanner works with the version of your operating system that you are running. Additionally, if you are attempting to scan something with a specific program, ensure that the program is compatible with the scanner.
3. Update Software and Drivers
If the scanner is compatible with your system, the next step would be to ensure that all necessary software and drivers are up to date. Outdated software can cause issues and prevent the scanner from working. Thus, make sure that the most current software and drivers are installed on your computer. You can use Windows Update or go to the manufacturer’s website to download the necessary updates for your scanner.
4. Check for Conflict with Other Devices
If you have multiple devices connected to your computer, there is a chance of a conflict occurring. It is important to check for a conflict with other devices that are connected to your computer. To do this, open Device Manager and look for any errors or “!” near your scanner. If an issue is detected, right-click on the scanner and select “Uninstall”. After uninstalling, reboot your computer and reconnect your scanner.
5. Restart Your Computer
Sometimes, simply restarting the computer can help to resolve the issue. A restart can help to reset any settings and flush out any potential conflicts. After you restart, try to use your scanner again.
6. Perform a System Restore
If all else fails, performing a system restore can help to bring the computer back to a state where the scanner was working properly. A system restore will allow you to undo any recent changes that may have been made to the computer that could be causing the issue. To perform a system restore, enter “system restore” into the search bar and select the option to “Choose a different restore point”. Select the option to restore the computer to the point before the “No scanner found” error began occurring. After the restore is complete, attempt to use the scanner again.
If none of these steps have resolved the issue, then it may be time to contact the manufacturer for additional help.